Let’s face it, filing a renters insurance claim can be emotional. We are here to help you every step of the way. You can file your claim online quickly and easily by logging in to your account. Once logged in, you can start your claim and track its progress or pick up the phone and give us a call.

Renters Insurance Claims

Customer Support

We work to help you get back to normal quickly and make the claims process as quick and easy as possible, without a bunch of red tape.


Once you file a claim, you’ll get a claim number that will help you track your claim.

Phone Number

We have automated the claims process to make it as quick and easily, but also get, sometimes you just need to talk to a human to feel heard and find resolution, so you can always pick up the phone and give us a call.

What to Expect

The claims process has 5 main parts.

  1. Click the claim button
  2. Tell us what happened
  3. Our team will verify the claim
  4. If claim is approved, it will be instantly paid
  5. Otherwise, our team will handle the claim

Use our App

In  today’s day and age, it’s hard not to offer an app, but we also believe, it shouldn’t be the only option.  At Renters.com you can use our website,  mobile  version of our website, or app to process a claim.

Fight Fraud

Insurance fraud occurs when someone knowingly lies to an insurer in order to receive payments, which drives up insurance premiums.  We work to fight against insurance fraud to help protect you from these increases.

What is the Secret Sauce behind the Renters Claims Process?

Well, it’s actually pretty simple. Samantha, our AI, handles the process, along with our team of underwriting professionals, aimed at making it as quick and hassle free as possible – no red tape –  with or without our Renters App.